Careers
We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.
With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
Westside Family Healthcare is an Equal Opportunity Employer that values diversity. We offer competitive salaries and benefit packages including health, dental and vision insurance, 401K savings retirement plan and more.
Working at Westside means working in A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Start your healthcare career today:
Administration/Business Support
New Castle: Lead, Health Information Management (Medical Records) Specialist
WESTSIDE FAMILY HEALTHCARE IS LOOKING FOR A HEALTH INFORMATION MANAGEMENT SPECIALIST TO LEAD THE TEAM!
JOIN A CARING, DEDICATED TEAM PROVIDING HEALTHCARE IN YOUR COMMUNITY!
The Health Information Management (HIM) Specialist Lead collaborates with, trains and mentors the HIM Site Specialists. The HIM Specialist Lead is the subject matter expert for all site based HIM activities. S/he will be responsible for assisting the other site based Specialists with their daily duties to ensure compliance with all Westside Family Healthcare policies and procedures. S/he will also assure that medical records are gathered and processed in compliance with all applicable state and federal regulations and in accordance with HIPAA and HITECH privacy rules.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay
Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES
- Maintain the privacy and security of medical records in accordance with applicable state and federal regulations such as HIPAA and HITECH.
- Visit each site location at least bi-weekly to provide support and assistance to the HIM Specialists.
- Provide backfill coverage when primary site based HIM Specialist is out of the office.
- Participate with HIM Specialists, HIM Analysts, and HIM Manager in developing workflow improvements for the HIM Specialist team.
- Provide initial training for newly hired HIM Specialists as well as ongoing training reinforcement for existing team members.
- Assist HIM Manager with site audit activities and provide input on the performance of site HIM Specialists.
- Serve as subject matter expert for duties of the HIM Specialist and collaborate with other departments at the site level.
- Perform all duties of HIM Specialist
Requirements
- High school diploma or GED;
- Six months medical office support training and experience with Electronic Health Records;
- Strong working knowledge and use of computers and programs, including Microsoft Office;
- Above average awareness of HIPAA regulations;
- Must have reliable transportation and the ability to routinely travel between clinical sites.
Compensation
based on education and experience
Invite a friend:
Wilmington: Director, Human Resources
WESTSIDE IS LOOKING FOR A DIRECTOR TO LEAD THE HUMAN RESOURCES TEAM!
Westside Family Healthcare is a nonprofit organization located in Delaware that provides high quality primary medical care without regard to ability to pay. The Director of Human Resources collaborates with Westside's leadership team to maximize the effectiveness of our greatest asset, our people. Areas of responsibility include talent acquisition, onboarding, performance management, compensation, benefits, training, internal communications, employee relations and compliance with applicable employment-related laws, HRSA regulations and Joint Commission human resources standards.
About us:
Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION
To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay
OUR VISION
Achieve health equity for all
OUR VALUES
· Compassion: Lead with compassion
· Service: Serve with humility
· Excellence: Be exceptional
· Empowerment: Empower all people
OUR BENEFITS:
Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
About the Role:
1. Plan, supervise and coordinate the work activities of HR staff relating to recruitment, screening, selection, orientation, training, development, compensation, benefits, employee relations and recordkeeping to ensure compliance with applicable laws, regulations, policies and procedures and timely and accurate completion of necessary tasks
2. Analyze and modify compensation and benefits programs to establish competitive programs and help retain talent and ensure compliance with legal requirements
3. Implement integrated performance management systems to ensure employee focus on WFH goals, development of employee capabilities and alignment of reward systems and retention of talent
4. Handle complex internal employee matters, such as investigations, and administration of terminations
5. Analyze training needs in human-resources-related areas, including employee engagement and management, interviewing, performance management, documentation, organizational policies and equal employment opportunity
6. Analyze data concerning personnel-related data such as hires, transfers, performance evaluations and absenteeism rates to identify and determine causes of personnel problems and develop recommendations for improvement
7. Serve as Joint Commission Human Resources Chapter Champion and ensure that WFH complies with Joint Commission standards
8. Maintain familiarity with HRSA BPHC requirements for human resources operations in community health centers and ensure WFH’s compliance with such requirements
9. Participate in the development and implementation of WFH’s strategic plan
Requirements
1. Bachelor’s degree in Human Resources, Business Administration or Management, Communications, or related field
2. Certification by SHRM or HRCI (SHRM-CP, SHRM-SCP, SPHR)
3. Ten years of experience in the areas of talent acquisition, training, compensation and benefits, and employee relations
4. Previous experience using HR information systems (Paylocity preferred) and Microsoft office software (Outlook, Publisher, PowerPoint, Word and Excel)
5. Three years of experience in a human resources leadership role
6. Excellent written and oral communication and problem-solving abilities
Compensation
based on experience and education
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Behavioral Health Providers
Dover: Behavioral Health Counselor
WESTSIDE IS LOOKING FOR BEHAVIORAL HEALTH COUNSELORS!
$20,000 SIGN ON BONUS!
JOIN THE TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Behavioral Health Counselor at Westside provides counseling with an emphasis on prevention, working with individuals and groups to promote optimum behavioral, mental and emotional health. The Behavioral Health Counselor may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.
CORE RESPONSIBILITIES
- Collect information about clients through interviews, observation, review of medical records and/or tests and prepare and maintain all required treatment records and reports, entering information into the electronic medical records system in accordance with policy.
- Evaluate clients' physical or mental condition and develop, implement and modify treatment plans.
- Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or developing skills or strategies for dealing with their problems.
- Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations.
- Collaborate with other staff members to perform clinical assessments or develop treatment plans.
- Gather information about community mental health needs or resources that could be used in conjunction with therapy and refer patients, clients, or family members to community resources or to specialists as necessary.
- Assist the primary care and behavioral health teams in developing care management processes such as the use of screenings, disease management techniques, case management and patient education.
Requirements
- Master’s degree in mental health counseling, social work, psychology or a related healthcare, social science or human services field
- Delaware licensure in a counseling field (i.e., Licensed Clinical Social Worker, Licensed Professional Counselor of Mental Health, Licensed Associate Counselor of Mental Health)
- One year of social work and behavioral health experience
Compensation
based on education and experience
Invite a friend:
Wilmington: Social Services Case Manager
WESTSIDE IS LOOKING FOR A SOCIAL SERVICES CASE MANAGER TO JOIN THE TEAM!
JOIN THE TEAM THAT MAKES A DIFFERENCE IN THE LOCAL COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Social Services Case Manager is a core member of the collaborative care team who assesses the need for and provides access to social services and resources for Westside’s patients. The position will be responsible for assisting patients and families by identifying social determinants of health and by providing case management to connect them with appropriate internal services and community resources. The Social Services Case Manager will work closely with the primary care, behavioral health and multidisciplinary teams to support health care integration efforts.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay
Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES
- Perform comprehensive screenings and assessments of a patient’s social, emotional, environmental, financial and other support needs to identify factors influencing the patient’s well-being.
- Connect patients and families to appropriate internal services and community resources. Consult and interact with community agencies, state social service centers and school districts to identify and obtain resources for resolving patients’ health, psychosocial and /or financial problems.
- Support behavioral health integration by managing a registry of patients identified by the collaborative care team. Manage behavioral health referrals and provides case management connecting patients to the appropriate level of care for mental health and substance use disorder
- Facilitates regularly scheduled caseload consultation with the Behavioral Health team and communicate treatment recommendations to the patient’s medical provider.
- Accurately identify, address and prioritize at-risk patient populations and address crisis interventions as needed
- Assure implementation of care plans throughout the continuum of care to include a variety of settings (i.e. home, school, work site, clinic)
- Travel as needed between Westside sites to provide coverage and social service assistance as needed
- Maintain, share and apply current knowledge of available resources for durable medical equipment, inpatient and outpatient rehabilitation services, adult day care, foster care, nursing home placement, etc. and connect patients to these services as appropriate
- Maintain and apply current knowledge of relevant Medicare/Medicaid, and commercial insurance carriers, rules and regulations
- Maintain and apply current knowledge of the impact of relevant naturalization and immigration laws on applications for benefit programs.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Bachelor’s degree in psychology, social work or another human services area and at least 3 years of relevant experience
- One year of experience providing services to a culturally diverse population
- Three years of experience using computers and Microsoft Office software
**Fluency in written and spoken English and spoken Spanish and/or Haitian Creole PREFERRED
Compensation
based on experience and education
Invite a friend:
Dental Care Team
Dover: Dental Assistant
WESTSIDE IS LOOKING FOR DENTAL ASSISTANTS!
JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Assistants are responsible for providing hands-on support to Dentists and completing prep work so they can more efficiently care for patients. Their duties include completing intake paperwork and updating patient records, sterilizing, and organizing dental tools and assisting during dental procedures.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Escort patients to and from rooms.
- Ensure proper treatment notes are recorded in the patient’s chart.
- Perform clinical procedures as practice act allows and as directed by dentist.
- Give patient instruction and demonstrate when necessary.
- Monitor patient flow.
- Keep dental units ready, stocked, and clean.
- Sterilize all instruments and handpieces according to the company’s protocol.
- Keep trays, instruments and treatment room drawers organized.
- Arrange patient charts and radiographs for the next day’s appointments.
PM22
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Basic life support certification
- Current Delaware X-ray certification
- Six months of experience using Microsoft Office software
- Six months of experience using electronic dental or medical record software
- Graduate of accredited dental assisting program or dental assisting experience
Compensation
based on experience starting at $17.25
Invite a friend:
Wilmington: Dental Office Aide
WESTSIDE IS LOOKING FOR A DENTAL OFFICE AIDE TO HELP OUR DENTAL TEAM!
JOIN THE TEAM TAKING CARE OF THE COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Office Aide plays a crucial role in supporting the dental team by assisting with various clinical and administrative tasks. This position is ideal for individuals interested in gaining practical experience in the field of dentistry and who possess a strong willingness to learn and contribute to a positive patient experience.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
Core Responsibilities
- Prepare treatment rooms by ensuring they are clean, organized, and properly stocked with necessary supplies and equipment.
- Sterilize and disinfect dental instruments and equipment following established protocols.
- Greet patients warmly and assist with seating and comfort while ensuring a smooth flow of appointments.
- Escort patients from treatment areas to the front desk and provide them with the necessary instructions.
- Keep all operatories clean and properly stocked at all times.
- Adhere to strict infection control protocols, including proper hand hygiene, use of personal protective equipment (PPE), and disposal of hazardous materials.
- Maintain cleanliness and sanitation of all clinical and non-clinical areas according to established guidelines and regulations.
- Participate in regular training sessions on infection control practices and safety procedures.
- Assists with weekly inventory of supplies.
- If necessary, assist the front desk staff with various administrative tasks.
- Other duties as assigned.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Basic life support certification
- Six months of experience using Microsoft Office software
PREFERRED OBJECTIVE QUALIFICATIONS
- Dental assistant training or experience
- Fluency in written and spoken English and spoken Spanish
Compensation
based on experience starting at $15
Invite a friend:
Dental Providers
Dover: Dental Hygienist
WESTSIDE IS LOOKING FOR REGISTERED DENTAL HYGIENISTS!
SIGNING BONUS OFFERED!
LOAN REPAYMENT PROGRAMS AVAILABLE!
JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Hygienist is a licensed primary oral health care professional whose goal is to assist Westside Family Health patients in achieving and maintaining optimum oral health. The Dental Hygienist cleans teeth and examines mouth, head, and neck for signs of oral disease. May educate patients on oral hygiene, take and develop x-rays, or apply fluoride or sealants.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Examine and thoroughly document oral conditions, including those of the head and neck region, through the use of clerical measurement, radiographs and other assessment methods
- Perform thorough removal of hard and soft deposit with ultrasonic/hand instrumentation and polishing of supra gingival crowns
- Review and record patient medical histories
- Develop individualized oral hygiene programs for home care
- Educate patients, the general public and special population groups particularly the children regarding oral health
- Maintain inventory of dental hygiene supplies
- Assist other dental staff when necessary
Requirements
MINIMUM QUALIFICATIONS
- High school diploma or GED
- Graduate of an accredited Dental Hygiene Program
- Current Delaware dental hygiene license - Dental hygienists can apply for license by reciprocity if they hold a current Dental Hygienist license in another jurisdiction and have practiced as a Hygienist at least three of the past five years.
- Current with continuing education
- Basic life support certification
Compensation
based on experience starting 45k
Invite a friend:
Wilmington: Dental Hygienist
WESTSIDE IS LOOKING FOR REGISTERED DENTAL HYGIENISTS!
SIGNING BONUS OFFERED!
JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Hygienist is a licensed primary oral health care professional whose goal is to assist Westside Family Health patients in achieving and maintaining optimum oral health. The Dental Hygienist cleans teeth and examines mouth, head, and neck for signs of oral disease. May educate patients on oral hygiene, take and develop x-rays, or apply fluoride or sealants.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Examine and thoroughly document oral conditions, including those of the head and neck region, through the use of clerical measurement, radiographs and other assessment methods
- Perform thorough removal of hard and soft deposit with ultrasonic/hand instrumentation and polishing of supra gingival crowns
- Review and record patient medical histories
- Develop individualized oral hygiene programs for home care
- Diet analysis and counseling for dental care control and prevention
- Educate patients, the general public and special population groups particularly the children regarding oral health
- Plan and conduct oral health programs for the children within the community
- Implement a periodontal disease program and protocol
- Apply decay prevention agents such as fluoride and sealants
- Maintain inventory of dental hygiene supplies
- Assist other dental staff when necessary
Requirements
MINIMUM QUALIFICATIONS
- High school diploma or GED
- Graduate of an accredited Dental Hygiene Program
- Current Delaware dental hygiene license - Dental hygienists can apply for license by reciprocity if they hold a current Dental Hygienist license in another jurisdiction and have practiced as a Hygienist at least three of the past five years.
- Current with continuing education
- Basic life support certification
Compensation
based on experience
Invite a friend:
Dental Team
Wilmington: Dental Assistant
JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Assistants are responsible for providing hands-on support to Dentists and completing prep work so they can more efficiently care for patients. Their duties include completing intake paperwork and updating patient records, sterilizing, and organizing dental tools and assisting during dental procedures.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Escort patients to and from rooms.
- Ensure proper treatment notes are recorded in the patient’s chart.
- Perform clinical procedures as practice act allows and as directed by dentist.
- Give patient instruction and demonstrate when necessary.
- Monitor patient flow.
- Keep dental units ready, stocked, and clean.
- Sterilize all instruments and handpieces according to the company’s protocol.
- Keep trays, instruments and treatment room drawers organized.
- Arrange patient charts and radiographs for the next day’s appointments.
PM22
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Basic life support certification
- Current Delaware X-ray certification
- Graduate of accredited dental assisting program or dental assisting experience
Compensation
based on experience starting at $17.25
Invite a friend:
Wilmington: Dental Patient Services Representative
WESTSIDE IS LOOKING FOR Dental Patient Services Representatives!
JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay
Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
Responsibilities of the Dental Patient Services Representative
- Greet all patients
- Distribute “New Patient” and “Health History” forms to new patients and assist with completion if needed
- Register and update current information in Dentrix, with proper spelling and verified information
- Verify patient’s insurance eligibility with the insurance carrier
- Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
- Tie out daily payments received between Daily Deposit Sheet and payments in drawer
- Diligently manage schedule, adhering to the providers’ templates
- Contact referrals to setup appointments
- Assist in resolving any scheduling problems or rescheduling patients when needed
- Complete appointment reminder phone calls
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- One year of work experience in customer service
- Six months of experience using Microsoft Office software
Compensation
based on experience starting at $15/hour
Invite a friend:
Wilmington: Lead, Dental PSR
WESTSIDE IS LOOKING FOR A PATIENT SERVICES REPRESENTATIVE TO LEAD THE TEAM IN WILMINGTON!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Lead Patient Service Representative is responsible for the smooth administrative entry and exit of the patient. She/he determines any needs of the patient, updates any information and refers the patient to an Enrollment Specialist when appropriate. The Lead Patient Service Representative assists with the mentoring and ongoing training of new Patient Service Representatives and is a resource to all Patient Service Representatives throughout the organization. The Lead Patient Service Representative is also a resource to staff in the absence of the Office Manager.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
Responsibilities of the Lead Dental Patient Services Representative:
- Greet all patients and answer telephone calls in a friendly, courteous, and professional manner.
- Register and update patient demographic and insurance information in the electronic medical record (EMR) system at the start of each visit.
- Review schedules to optimize patient access and ensure efficient utilization of providers and staff.
- Verify patient insurance eligibility, usage history, service frequency, and benefits balance.
- Manage daily schedules diligently and adhere to provider templates.
- Assist patients with completing registration forms as needed.
- Process dental records requests accurately and efficiently.
- Resolve scheduling issues and reschedule patients when necessary.
- Complete appointment reminder phone calls.
- Contact referral patients to coordinate and schedule appointments.
- Serve as the primary coordinator and point of contact between WFH dental clinics and external dental or specialty offices.
- Submit and track pre-authorizations.
- Submit, track, and document medical clearances.
- Maintain prompt access to emails, responding to pool messages and other communications in a timely manner.
- Complete assigned tasks accurately and within expected timeframes.
- Assist patients with disabilities as needed, ensuring they receive appropriate support.
- Collect patient payments and co-payments during visits.
- Direct uninsured patients to an Enrollment Specialist for assistance, when appropriate.
- Mentor and train new Dental Patient Services Representatives.
- Support co-workers in effectively using relevant software and systems.
- Assist the Dental Office Manager with chart audits.
- Help the Dental Office Manager coordinate Dental Patient Services Representative schedules.
- Assume lead responsibilities in the absence of the Dental Office Manager.
- Assist the Dental Office Manager in reducing insurance payment denial rates and provide additional training to team members on insurance verification as needed.
- Perform other duties as assigned, within reason and scope of the role.
Requirements
- High school diploma or GED
- One year of work experience as a Dental Patient Services Representative
- Six months of experience using Microsoft Office software and electronic medical record software
- Ability to deal with potentially stressful situations in a sensitive and caring manner
- Ability to work independently when the Dental Office Manager is not present
Compensation
Based on education and experience
Invite a friend:
Medical Providers
Bear: Family Nurse Practitioner
WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS!
$20,000 SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
- Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
- Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
- Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
- Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
- Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
- Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs)
- Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
- Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
- Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
- Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
- Maintain organizational policies and procedures in areas such as safety and infection control
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
- Provide clinical education and training of staff and students
- Participate in WFH performance improvement activities and community education and outreach programs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school or college of nursing with a master’s degree in nursing
- Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
- Clinical training and experience in ambulatory care
- Basic life support certification
- Ability to travel between worksites as needed
Compensation
based on experience
Invite a friend:
Bear: Family Physician
WESTSIDE IS LOOKING FOR PHYSICIANS!
$20,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
- Train residents, medical students, and other health care professionals
- Participate in newborn rounding and after-hours call rotation as needed
- Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of medicine
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
PREFERRED OBJECTIVE QUALIFICATIONS
- Spanish language skills
Compensation
based on experience
Invite a friend:
Dover: Family Physician
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
- Train residents, medical students, and other health care professionals
- Participate in newborn rounding and after-hours call rotation as needed
- Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of medicine
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
Compensation
based on experience
Invite a friend:
Dover: Family Nurse Practitioner
WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS!
$20,000 SIGN ON BONUS OFFERED!
LOAN REPAYMENT PROGRAMS AVAILABLE!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
- Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
- Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
- Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
- Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
- Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
- Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs)
- Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
- Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
- Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
- Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
- Maintain organizational policies and procedures in areas such as safety and infection control
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
- Provide clinical education and training of staff and students
- Participate in WFH performance improvement activities and community education and outreach programs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school or college of nursing with a master’s degree in nursing
- Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
- Clinical training and experience in ambulatory care
- Basic life support certification
- Ability to travel between worksites as needed
Compensation
based on experience
Invite a friend:
Newark: Family Nurse Practitioner
WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS!
$20,000 SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
7. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
8. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
9. Participate in WFH performance improvement activities and community education and outreach programs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school or college of nursing with a master’s degree in nursing
- Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
- Clinical training and experience in ambulatory care
- Basic life support certification
- Ability to travel between worksites as needed
Compensation
based on experience
Invite a friend:
Newark: Family Physician
WESTSIDE IS LOOKING FOR PHYSICIANS!
$20,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
- Train residents, medical students, and other health care professionals
- Participate in newborn rounding and after-hours call rotation as needed
- Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of medicine
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
Compensation
based on experience
Invite a friend:
Wilmington: Family Nurse Practitioner
WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS!
$20,000 SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
7. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
8. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
9. Participate in WFH performance improvement activities and community education and outreach programs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school or college of nursing with a master’s degree in nursing
- Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
- Clinical training and experience in ambulatory care
- Basic life support certification
- Ability to travel between worksites as needed
Compensation
based on experience, starting at $110k
Invite a friend:
Wilmington: Family Nurse Practitioner
WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS!
$20,000 SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
- Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
- Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
- Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
- Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
- Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
- Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
- Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
- Participate in WFH performance improvement activities and community education and outreach programs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school or college of nursing with a master’s degree in nursing
- Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
- Clinical training and experience in ambulatory care
- Basic life support certification
- Ability to travel between worksites as needed
Compensation
based on experience, starting at $110k annual
Invite a friend:
Wilmington: Family Physician
WESTSIDE IS LOOKING FOR PHYSICIANS!
$20,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
- Train residents, medical students, and other health care professionals
- Participate in newborn rounding and after-hours call rotation as needed
- Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of medicine
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
Compensation
based on experience
Invite a friend:
Wilmington: Family Physician
WESTSIDE IS LOOKING FOR PHYSICIANS!
$20,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
- Train residents, medical students, and other health care professionals
- Participate in newborn rounding and after-hours call rotation as needed
- Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of medicine
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
PREFERRED OBJECTIVE QUALIFICATIONS
- Spanish language skills
Compensation
based on experience
Invite a friend:
Wilmington: Physician Assistant
WESTSIDE IS LOOKING FOR PHYSICIAN ASSISTANTS TO JOIN THE TEAM.
LOAN REPAYMENT PROGRAMS AVAILABLE!
$20K SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Physician Assistant delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION:
To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS:
Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
The Physician Assistant delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- 10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
- Graduate of an accredited Physician Assistant Program
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
Compensation
Based on education and experience
Invite a friend:
Wilmington: Physician Assistant
WESTSIDE IS LOOKING FOR PHYSICIAN ASSISTANTS TO JOIN THE TEAM!
LOAN REPAYMENT PROGRAMS AVAILABLE!
420K SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician Assistant delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION:
To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS:
Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
The Physician Assistant delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- 10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
- Graduate of an accredited Physician Assistant Program
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
Compensation
Based on education and experience
Invite a friend:
Medical Team
Bear: Medical Assistant
WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!
$2,500 SIGN ON BONUS!
Join the team making a difference in the community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
- Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
- Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
- Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
- Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
- Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
- Clean and sterilize instruments and dispose of contaminated supplies
- Perform and document point-of-care equipment testing daily before beginning patient care
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Basic life support certification
- Experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday morning
- Reliable transportation and ability to travel independently between sites
PREFERRED OBJECTIVE QUALIFICATIONS
- Some advanced training/college courses in Allied Health, Science, Medical Assisting, or other healthcare-related field
- Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
- Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters
Compensation
based on experience and education
Invite a friend:
Dover: Medical Assistant
WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!
$2,500 SIGN ON BONUS!
Join a team that makes a difference in the community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
- Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
- Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
- Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
- Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
- Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
- Clean and sterilize instruments and dispose of contaminated supplies
- Perform and document point-of-care equipment testing daily before beginning patient care
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Basic life support certification
- Experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday morning
- Reliable transportation and ability to travel independently between sites
PREFERRED OBJECTIVE QUALIFICATIONS
- Some advanced training/college courses in Allied Health, Science, Medical Assisting, or other healthcare-related field
- Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
- Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters
Compensation
based on experience
Invite a friend:
Wilmington: Clinical Trainer for Medical Assistants
WESTSIDE IS LOOKING FOR A CLINICAL TRAINER TO HELP OUR MA TEAM GROW!
JOIN THE TEAM TAKING CARE OF THE COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant (MA) Clinical Trainer is either an MA or an RN who is responsible for assessing, planning, training, implementing, evaluating, and optimizing clinical operations workflows. The goal of this position is to ensure consistent, high-quality care from all clinical support staff following the appropriate processes.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay
Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
Responsibilities of the Medical Assistant Clinical Trainer:
- Working along with the Nurse Clinical Trainer, the Associate Director of Clinical Operations, and the Director of Clinical Operations, develop evidence-based training that supports education and ongoing development of the Clinical Operations team.
- Provide training, support, and remediation as indicated to the Clinical Operations team.
- Support and/or coordinate orientation and training of new hires.
- Provide education on and implementation of workflow changes resulting from the addition or revision of policies and processes.
- Perform routine and ad hoc chart audits and direct observations of the Clinical Operations team in coordination with the Nurse Supervisors and Clinical Floor Supervisors.
- Participate in recurring meetings with the Nurse Clinical Trainer, the Associate Director of Clinical Operations, and any other meetings at the request of the Associate Director of Clinical Operations or the Director of Clinical Operations.
- Provide ambulatory care support as a member of the care team, as needed.
- Participate in quality improvement activities and initiatives.
- Other duties as assigned or requested.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
Medical Assistant:
- High School Diploma or GED.
- Successful completion of a medical assistant training program at an accredited institution.
- Active Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA.
- Minimum of three years’ experience in ambulatory care setting or comparable setting.
- Current BLS certification.
Or
Registered Nurse
- Three years’ experience in ambulatory care setting or comparable setting.
- Active RN licensure in the State of Delaware with no restrictions or disciplinary action.
- Current BLS certification.
Compensation
based on education and experience
Invite a friend:
Wilmington: Medical Assistant
WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!
$2,500 SIGN ON BONUS!
Join the team making a difference in the community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
- Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
- Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
- Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
- Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
- Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
- Clean and sterilize instruments and dispose of contaminated supplies
- Perform and document point-of-care equipment testing daily before beginning patient care
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Basic life support certification
- Experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday morning
- Reliable transportation and ability to travel independently between sites
PREFERRED OBJECTIVE QUALIFICATIONS
- Some advanced training/college courses in Allied Health, Science, Medical Assisting, or other healthcare-related field
- Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
- Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters
Compensation
based on experience and education
Invite a friend:
Wilmington: Medical Assistant - Bilingual Spanish
WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!
$2,500 SIGN ON BONUS!
Loan Repayment Available!
Join the team making a difference in the community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
- Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
- Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
- Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
- Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
- Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
- Clean and sterilize instruments and dispose of contaminated supplies
- Perform and document point-of-care equipment testing daily before beginning patient care
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Basic life support certification
- Experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday morning
- Reliable transportation and ability to travel independently between sites
PREFERRED OBJECTIVE QUALIFICATIONS
- Some advanced training/college courses in Allied Health, Science, Medical Assisting, or other healthcare-related field
- Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
- Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters
Compensation
based on experience and education
Invite a friend:
Wilmington: Medical Assistant Supervisor
WESTSIDE IS LOOKING FOR A SUPERVISOR TO LEAD THE MEDICAL ASSISTANT TEAM!
JOIN THE TEAM TAKING CARE OF THE COMMUNITY!
The MA Supervisor, (Clinical Floor Supervisor) (CFS) coordinates and supervises the care provided by a designated group of Medical Assistants (MAs), ensuring that they adhere to Westside’s standards and procedures in all aspects of their work. The CFS may also assess patient health problems and needs, maintain medical records, advise patients on health maintenance and disease prevention, coordinate with other members of the patient care teams and act as a clinical resource for the team.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
Core Responsibilities
- Schedule and monitor the performance of daily tasks by the designated MA group to ensure they are working in accordance with Westside’s standards, policies and procedures
- Supervise MA team to include performance evaluations, performance improvement plans and formal corrective actions documentation when needed
- Ensure efficient patient flow during the sessions, rooming and delegating tasks as necessary to MA team members
- Participate in the recruiting, interviewing, orientation and training of new MA team members
- Organize and lead monthly team meetings
- Assist the MA team and providers in completing tasks when necessary
Requirements
- Successful completion of a medical assistant training program at an accredited institution
- At least 5 years of experience as a medical assistant, preferably in the area of ambulatory care
- Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
- Current certification in Basic Life Support for Healthcare Providers
- At least six months of experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday mornings
- Reliable transportation and ability to travel independently between sites
- Bi-lingual Spanish preferred
- Phlebotomy certified preferred
Compensation
based on experience and education
Invite a friend:
Nursing
Dover: Ambulatory Care Nurse - RN
WESTSIDE IS LOOKING FOR NURSES - RN!
$5,000 SIGN ON BONUS!
LOAN REPAYMENT PROGRAM AVAILABLE!
JOIN A CARING, DEDICATED NURSING TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care Nurse (RN) is an on-site nurse RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care Nurse RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES OF NURSES
- Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.
- Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
- Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
- Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
- Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
- Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
- Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
- Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
- Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
- Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
- Participates in quality improvement activities and initiatives. Other duties as assigned.
- Maintains compliance with all professional and organization requirements to meet position standards
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited nursing program with an associate degree in Nursing
- Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
- Current BLS certification
- Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire
Compensation
Invite a friend:
New Castle: Patient Navigator Cancer Screening
WESTSIDE IS LOOKING FOR A PATIENT NAVIGATOR TO GUIDE PATIENTS THROUGH CANCER SCREENING PROCESS!
RN OR LPN OR CERTIFIED MEDICAL ASSISTANT
LOAN REPAYMENT PROGRAM AVAILABLE!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Cancer Screening Patient Navigator is a contracted position funded by the Delaware Division of Public Health. The Cancer Screening Patient Navigator will guide individuals through the cancer-screening process. This includes, but is not limited to, educating eligible individuals about cancer screening and associated processes, scheduling screening appointments, linking patients with cancer screening programs such as Screening for Life, and eliminating barriers to screening. The Cancer Screening Patient Navigator may also assess patient health problems and needs, maintain medical records and advise patients on health maintenance and disease prevention, and act as a clinical resource for the site Office Manager.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay
Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES
- Identify patients in need of cancer screening and guide them through the cancer screening process.
- Provide education and support regarding the need for cancer screening.
- Serve as an advocate for patients and providers by determining and meeting their needs as well as underscoring the importance of screening and being active participants in their own healthcare.
- Coordinate services and support to reduce patient barriers to cancer screening and care
- Facilitate evidence-based interventions including patient reminder activities.
- Track and monitor interventions and outcomes and report data as required.
- Participate in internal and external meetings, including meetings with the Division of Public Health (DPH) or its designee(s) to review success and challenges and participate in the development and implementation of actions to improve cancer screening rates.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Registered Nurse or a Licensed Practical Nurse with current Delaware licensure or Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).
- At least 1 year of experience with health promotion, disease prevention, and health education in a community health setting.
- Experience using computers, Microsoft Word, Excel, and Outlook and electronic medical records software
- Fluency in Spanish strongly preferred
Compensation
Based on experience and education
Invite a friend:
Wilmington: Ambulatory Care Nurse - RN
WESTSIDE IS LOOKING FOR NURSES!
$5,000 SIGN ON BONUS!
LOAN REPAYMENT PROGRAM AVAILABLE!
JOIN A CARING, DEDICATED NURSING TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care Nurse (RN) is an on-site nurse RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care Nurse RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES OF NURSES
- Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.
- Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
- Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
- Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
- Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
- Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
- Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
- Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
- Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
- Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
- Participates in quality improvement activities and initiatives. Other duties as assigned.
- Maintains compliance with all professional and organization requirements to meet position standards
PM22
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited nursing program with an associate degree in Nursing
- Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
- Current BLS certification
- Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire
Compensation
Based on education and experience
Invite a friend:
Support Services
Bear: Community Navigator
WESTSIDE IS LOOKING FOR COMMUNITY NAVIGATORS/INSURANCE ENROLLMENT SPECIALISTS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. Community Navigators remove barriers to healthcare by connecting uninsured people, who reside in Delaware (consumers), to programs that make healthcare more affordable. They work in the community to provide education about affordable health care coverage options through one-on-one interactions and outreach events, and provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace (Marketplace), Health Care Connection (HCC), and Screening for Life (SFL). Community Navigators are also responsible for connecting members of the community to a medical home.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
- Continuously comply with all required Navigator duties as outlined by CMS.
- Protect personally identifiable information (PII) to ensure that confidentiality is maintained in accordance with HIPAA regulations.
- Develop an individual work plan that outlines personal outreach activity and enrollment goals. Prepare checklists that assist you to reach these goals.
- Establish a professional relationship and work cooperatively with community partners. Identify opportunities to create a referral system with them.
- Conduct health insurance literacy education/presentations and sessions regarding the importance of primary and preventative care at community-based organization events and during one-on-one interactions with consumers. Distribute written educational materials at outreach events and other public locations.
- Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
- Complete timely, detailed reports for all consumer activities and outreach events.
- Develop extensive knowledge of health care resources available in the community.
- Attend all required meetings and trainings.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
- Fluency in written and spoken English and Spanish or Haitian Creole, or English and another language spoken by a majority of our patient population
- Valid driver’s license, reliable transportation which can fit outreach materials (such as tent, folding table, chair, and flyers), and ability to travel independently between work locations, including outreach events
- Ability to lift at least 35 pounds
- Willingness to work evenings and/or weekends, as needed
- Willingness to deliver presentations at public events
- Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)
Compensation
based on experience
Invite a friend:
Bear: Manager of Enrollment Services
WESTSIDE IS LOOKING FOR A ENROLLMENT SERVICES MANAGER TO JOIN THE TEAM!
JOIN THE TEAM THAT MAKES A DIFFERENCE IN THE LOCAL COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Manager of Enrollment Services oversees the daily operations of the Enrollment Services Department. This role includes direct supervision of the Assistant Manager of Enrollment Services, the Community Navigator Supervisor, and Enrollment Specialists. The department’s mission is to eliminate financial barriers to healthcare by connecting uninsured individuals, including patients of Westside Family Healthcare (WFH) and community members, to programs that make healthcare more affordable.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES
1. Supervision and HR Management:
- Directly supervise the Assistance Manager of Enrollment Services, the Community Navigator Supervisor, and the team of Enrollment Specialists.
- Collaborate with HR and Associate Director of Enrollment Services for the recruitment, screening, hiring, training, and performance management of staff.
- Provide ongoing performance feedback, conduct formal evaluations, implement corrective actions, and manage employment terminations when necessary
- Conduct weekly and quarterly one-on-one staff check-ins with staff
2. Grant Management and Resource Allocation:
- Work closely with the Associate Director of Enrollment Services and Director of External Affairs to meet grant deliverables.
- Effectively manage resources to support outreach and in-reach activities.
3. Assistance to Patients and Consumers:
- Maintain federal navigator certification.
- Provide assistance to individuals in financial support for health care services, including through the Health Insurance Marketplace.
4. Staff Education and Internal Referral System:
- Maintain expert-level knowledge of all state and federal programs and relay that information to staff.
- Collaborate with the Lead Enrollment Specialist and the Associate Director of Enrollment Services to develop and deliver monthly and as needed training sessions for Enrollment Services staff.
- Ensure a streamlined and reliable internal referral system is in place.
5. Reporting and Documentation:
- Develop forms and reports as necessary to collect data from Enrollment Services staff within various reporting platforms.
- Oversee and ensure the timely and accurate collection, compilation and submission of required reports on a weekly, monthly, and quarterly basis.
6. Administrative Responsibilities:
- Attend all mandatory administrative meetings and trainings.
7. Workflow Optimization:
- Continuously review workflows to optimize the use of time, energy, and resources, ensure that grant requirements are met and exceeded
8. Documentation and Communication:
- Research, compile, and prepare reports, correspondence, or other information as requested by management or government agencies.
9. Recommendations and Process Improvements:
- Make recommendations to management regarding staffing decisions or procedural changes to enhance departmental efficiency and effectiveness.
10. Compliance Oversight:
- Ensure all activities comply with HIPAA regulations and maintain confidentiality in all interactions.
- Ensure adherence to all Westside, state and federal grant regulations.
Requirements
MINIMUM OBJECTIVE QUALITIFICATIONS:
- High school diploma or GED
- Three or more years of experience working in healthcare, community relations or health insurance
- Two or more years of experience with providing application and enrollment assistance for state and federal healthcare programs such as Medicaid, Screening for Life and the Health Insurance Marketplace
- Experience managing employees in remote locations
- Public speaking experience with the ability and willingness to speak at public events
- Proficient in Microsoft Outlook, Word, Excel and PowerPoint with three or more years of experience.
- Valid driver’s license, reliable transportation and ability to travel independently between work locations
- Willingness to submit to a criminal background check in accordance with
- Three letters of reference from members of the community
Compensation
based on education and experience
Invite a friend:
Dover: Community Navigator
WESTSIDE IS LOOKING FOR COMMUNITY NAVIGATORS / INSURANCE ENROLLMENT SPECIALISTS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. Community Navigators remove barriers to healthcare by connecting uninsured people, who reside in Delaware (consumers), to programs that make healthcare more affordable. They work in the community to provide education about affordable health care coverage options through one-on-one interactions and outreach events, and provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace (Marketplace), Health Care Connection (HCC), and Screening for Life (SFL). Community Navigators are also responsible for connecting members of the community to a medical home.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
- Continuously comply with all required Navigator duties as outlined by CMS.
- Protect personally identifiable information (PII) to ensure that confidentiality is maintained in accordance with HIPAA regulations.
- Develop an individual work plan that outlines personal outreach activity and enrollment goals. Prepare checklists that assist you to reach these goals.
- Establish a professional relationship and work cooperatively with community partners. Identify opportunities to create a referral system with them.
- Conduct health insurance literacy education/presentations and sessions regarding the importance of primary and preventative care at community-based organization events and during one-on-one interactions with consumers. Distribute written educational materials at outreach events and other public locations.
- Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
- Complete timely, detailed reports for all consumer activities and outreach events.
- Develop extensive knowledge of health care resources available in the community.
- Attend all required meetings and trainings.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
- Fluency in written and spoken English and Spanish or Haitian Creole, or English and another language spoken by a majority of our patient population
- Valid driver’s license, reliable transportation which can fit outreach materials (such as tent, folding table, chair, and flyers), and ability to travel independently between work locations, including outreach events
- Ability to lift at least 35 pounds
- Willingness to work evenings and/or weekends, as needed
- Willingness to deliver presentations at public events
- Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)
Compensation
based on experience
Invite a friend:
Dover: Community Health Worker - Home Visiting
WESTSIDE IS LOOKING FOR HOME VISITING COMMUNITY HEALTH WORKERS TO JOIN THE SOCIAL SERVICES TEAM!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. At Westside Family Healthcare, the Home Visiting Community Health Workers (HV-CHW) helps patients, and their families navigate and access community services and other resources to adopt healthy behaviors. The HV-CHW provides health promotion information during the stages of prenatal and up to 5 years of age, service referrals to home visiting services, and case management patients and members of the community.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES OF THE HOME VISITING COMMUNITY HEALTH WORKER:
- Providing education and resources with the goal of reducing maternal health disparities and improving infant health in collaboration with home visiting programs in Delaware.
- Plan and execute activities that strengthen partnerships and community engagement.
- Conduct outreach activities in targeted zones, focusing on reaching high-risk women and children up to 5 years.
- Establish trusting relationships with patients and their families while providing general support and encouragement.
- Collaborate with other healthcare professionals and community organizations to coordinate comprehensive care and support services.
- Traveling between our Dover and Wilmington sites and communities throughout Delaware to conduct meetings, and outreach events in the community with individuals and established patients to provide case management.
- Complete screenings and needs assessment, identifying social needs, developing effective service plans.
- Maintain accurate and timely documentation.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Associate’s degree or equivalent experience.
- Fluency in written and spoken English and Spanish and/or Haitian Creole.
- One year of related work or volunteer experience
- Knowledge of community resources appropriate to the needs of patients/families
- Six months of experience using computers and Microsoft Office software
- Driver’s license and clean driving record
- Ability to work weekends, evenings and nights as needed
- Ability to travel independently between offices and communities throughout Delaware
Compensation
based on experience and education
Invite a friend:
Newark: Patient Services Representative
WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
- Verify and update patient demographic and payer information in electronic medical record system
- Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
- Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
- Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
- Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
- Demonstrates outstanding professional telephone management skills
- Assists patients who have disabilities to the extent to which they are trained to assist as needed
- Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- One year of work experience in customer service
- Experience using Microsoft Office software
- Fluency in written and spoken English and in spoken Spanish
Compensation
based on experience and education
Invite a friend:
Newark: Enrollment Specialist
WESTSIDE IS LOOKING FOR ENROLLMENT SPECIALISTS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.
We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community. With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
- Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
- Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
- Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
- Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
- Complete timely, detailed reports for all patient/consumer activities and outreach events
- Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
- Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
- Attend all required meetings and trainings
- Develop extensive knowledge of health care and social service resources available in the community
- Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state
Requirements
- High school diploma or GED
- Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
- Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
- Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
Compensation
based on experience and education
Invite a friend:
Wilmington: Peer Recovery Support Specialist
WESTSIDE IS LOOKING FOR A PEER RECOVERY SUPPORT SPECIALIST TO JOIN THE TEAM!
JOIN THE TEAM THAT MAKES A DIFFERENCE IN THE LOCAL COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Peer Recovery Support Specialist is a core member of the collaborative care team who coordinates the peer recovery and support services for patients with substance use and mental health problems. Service provision will focus on working with patients and families to enhance their recovery. The Peer Recovery Support Specialist will mentor and help patients in recovery by providing person-centered support, guidance, hope, encouragement, education, care navigation, and advocacy to address barriers to care, including social determinants of health. The Peer Recovery Support Specialist will work closely with the primary care and behavioral health teams to support patients.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay
Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES
- Identify and assist patients in need of MOUD services through outreach to connect them and to keep them engaged in MOUD treatment and/or behavioral health services as appropriate
- Collaborate and communicate progress and barriers with the PCP, Behavioral Health and the care team as needed to create and implement individualized care plans for patients
- Model competency in recovery/wellness and create a compassionate, safe environment to discuss substance abuse treatment and discuss the positive benefits of long-term recovery
- Assist patients and families with enhancement or acquisition of social and life skills, positive coping mechanisms, self-care and self-help skills
- Recognize early signs of crisis to connect patients and families to appropriate services, including access to Narcan and Narcan training
- Create and implement individual and group activities that will further enhance recovery process
- Complete social determinants of health screenings to identify social and health related needs and connect patients to internal and/or community resources
- Advocate for the social and emotional well-being of patients in recovery and their families within the healthcare system and the broader community.
- Maintain accurate and timely documentation in the electronic medical record. Document progress and treatment recommendations in EMR and the registry so that information is shared with medical providers, psychiatric consultants, and other treating providers.
- Build and maintain relationships in the community to stay informed about local resources and assist in developing support networks for patients
- Provide education and outreach events in the community to reduce stigma associated with seeking and attending treatment for mental health and/or substance abuse
- Attend staff meetings, case supervision, community meetings and serve in designated committees
- Attend professional development trainings required to maintain certification as Peer Recovery Support Specialist in Delaware
- Perform other duties as assigned.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Certified as a Peer Recovery Support Specialist in the State of Delaware
- High School Diploma or General Equivalency Diploma (G.E.D.)
- Two years in recovery and/or lived experiences with mental health services and substance abuse
- Awareness of the importance of recovery in living with a mental illness or addictions problem
- One year or lived experience providing services to a culturally diverse population
- Strong written and oral communication skills
- Self-starter with the capability to work independently and collaboratively.
- Two years of experience using computers and Microsoft Office software
- Ability to perform duties directly in the communities as needed
- Verifiable good driving record and reliable transportation
- Ability to work evenings and weekends as needed
PREFERRED OBJECTIVE QUALIFICATIONS
- Associate’s or Bachelor’s degree in psychology, social work, or another human services area, and at least 2-5 years of relevant experience
- Past peer support and group facilitation experience preferred
- Willingness to share personal experience to educate and inspire others
- Active membership in a consumer advocacy or self-help group.
- Fluency in written and spoken English and spoken Spanish and/or Haitian Creole
Compensation
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Wilmington: Patient Services Representative
WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
- Verify and update patient demographic and payer information in electronic medical record system
- Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
- Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
- Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
- Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- One year of work experience in customer service
- Experience using Microsoft Office software
- Bi-lingual Spanish
Compensation
based on experience starting at $15.50
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Wilmington: Social Services Coordinator
WESTSIDE IS LOOKING FOR A SOCIAL SERVICES TEAM MEMBER!
JOIN THE TEAM THAT TAKES CARE OF YOUR COMMUNITY!
The School Based Social Services Coordinator is a core member of the collaborative care team who provides access to social services and resources in the community. As a School Based Social Services Social Services Coordinator, you will be instrumental in creating a nurturing and supportive environment for students and their families at East Side Charter and in the surrounding Wilmington community. This dynamic role encompasses proactive engagement with parents and the school, close collaboration with local organizations, and the provision of direct support to address social and health-related concerns for students and their families. The ideal candidate will excel in working on a multi-disciplinary team, ensuring meticulous documentation, and serving as a pivotal link between the school system and the broader community.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.
What this role does:
- Establish and nurture relationships with EastSide families and staff through active participation in parent events, staff meetings, and community gatherings.
- Facilitate workshops, events, and informational sessions to promote health and wellness awareness.
- Collaborate with local organizations to enhance community support services in the Wilmington community where EastSide Charter families live.
- Provide direct support to students and their families, addressing social and health-related concerns.
- Perform comprehensive screenings and assessments of a patient’s social, emotional, environmental, financial, and other support needs to identify factors influencing the student’s well-being.
- Collaborate with the interdisciplinary team to create and implement individualized care plans.
- Assist families in navigating and accessing available community resources, social services, and healthcare facilities.
- Stay informed about local resources and maintain an up-to-date database for easy reference.
- Advocate for the social and emotional well-being of students and their families within the school system and the broader community.
- Work collaboratively with EastSide Charter staff to address social issues impacting student success.
- Occasionally support the operational needs of the School-Based Health Center that may include patient registration, schedule appointments, and other duties as needed.
- Maintain accurate and timely documentation in the electronic medical record. Document progress and treatment recommendations in EMR and the registry so that information is shared with medical providers, psychiatric consultants, and other treating providers.
- Perform other duties as assigned.
Requirements
- High School Diploma or General Equivalency Diploma (G.E.D.)
- Strong written and oral communication skills
- Self-starter with the capability to work independently and collaboratively.
- One year of experience providing services to a culturally diverse population
- Three years of experience using computers and Microsoft Office software
- Ability to perform duties directly in the communities as needed (up to 90% of the schedule will be required to work in communities throughout Delaware)
- Verifiable good driving record and reliable transportation
- Ability to work evenings and weekends as needed.
Compensation
based on education and experience
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Wilmington: Enrollment Specialist
WESTSIDE IS LOOKING FOR ENROLLMENT SPECIALISTS!
JOIN THE TEAM THAT MAKES A DIFFERENCE!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
What we expect from you:
- Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
- Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
- Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
- Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
- Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
- Complete timely, detailed reports for all patient/consumer activities and outreach events
- Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
- Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
- Attend all required meetings and trainings
- Develop extensive knowledge of health care and social service resources available in the community
- Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state
Requirements
- High school diploma or GED
- Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
- Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
- Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
Compensation
based on experience and education
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Wilmington: Assistant Office Manager
WESTSIDE FAMILY HEALTHCARE SEEKS ASSISTANT OFFICE MANAGER FOR WILMINGTON SITE CLINIC
The Clinical Site Assistant Office Manager assists the Office Manager with the supervision and coordination of the activities of clinical and administrative support workers. The Clinical Site Assistant Office Manager’s goals are to ensure a positive patient experience, continuing Joint Commission readiness and a positive working environment for employees.
CORE RESPONSIBILITIES
- Assist the Clinical Site Office Manager (CSOM) with the supervision of the Patient Service Representatives; working with HR and the Clinical Site Office Manager to recruit, screen, hire, orient, train, direct, and monitor work; provide ongoing performance feedback and required quarterly check-ins; implement corrective actions and make employment termination decisions
- Ensure that staff adhere to customer service, quality, safety and patient confidentiality standards, deadlines, and procedures, correcting errors or problems
- Assist the Clinical Site Office Manager with the resolution of patient complaints and answers to patients’ questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Monitor and enforce employees’ participation in and completion of training assignments (including but not limited to Healthstream training)
- Review records or reports pertaining to activities such as production and payroll to verify details, monitor work activities, or evaluate performance
- Interpret and communicate work procedures and company policies to staff
- With the assistance of the Human Resources Department, create and implement performance improvement plans and corrective actions as needed
- Maintain records pertaining to inventory, personnel, orders, supplies and machine maintenance
- Monitor inventory levels and requisition or purchase supplies as needed
- Manage the physical facility, monitoring and coordinating building and medical equipment repairs, maintenance and cleanliness
- Attend and participate in meetings as requested
- Coordinate with clinical staff to address scheduling or patient interaction issues
- Track office keys and other office property
PM22
Requirements
High school diploma or GED
Post-secondary education in business, finance and/or healthcare
One year of work experience in the healthcare industry
Experience using Microsoft Outlook, Word, Excel and PowerPoint
PREFERRED OBJECTIVE QUALIFICATIONS
College degree in business administration, operations management, healthcare or related field
Supervisory experience in a healthcare setting
Fluency in written and spoken English and spoken Spanish
Compensation
based on experience
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Wilmington: Health Information Management Specialist/Medical Records
WESTSIDE IS LOOKING FOR MEDICAL RECORDS / HEALTH INFORMATION SPECIALISTS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Information Management (HIM) Specialist gathers, processes, and maintains patient medical records in compliance with ethical, legal, and HIPAA confidentiality regulations.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay
Our Vision: Achieve health equity for all
Our Values:
- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES
- Protect the security of medical records to ensure that confidentiality is maintained in accordance 1.with HIPAA regulations.
- Collect, sort, and distribute paper mail within the office. 2.
- Evaluate and process incoming documents for provider review and scan into the electronic medical 3.records (EMR) system in accordance with Westside Family Healthcare HIM Department policies.
- Evaluate, log, and distribute incoming patient medical forms needing provider completion; assist 4.with form completion when appropriate as outlined in HIM department protocols.
- On a daily basis, collect paper medical documents from designated areas within the office sort and 5.scan them into the EMR.
- After scanning, maintain paper medical records for 1 month in a secured office location, protecting 6.them from unauthorized disclosure in accordance with HIPAA regulations.
- Monitor Medical Records site pool inbox on a daily basis and handle requests appropriately. 7.
- Obtain patient medical records needed for the management of patient care. 8.
- Send requests to HIM Supervisor to retrieve paper medical records from off-site archives as 9.necessary.
- Process release of information (ROI) requests needed for patient continuity of care in accordance 10.with Westside Family Healthcare policies and HIPAA regulations.
- Actively participate in PCMH team Quality Improvement activities.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Previous experience using computers and programs, including Microsoft Office
- Six months of medical office support training or experience.
- Some knowledge of HIPAA regulations.
- Ability to travel between work sites as requested
Compensation
Based on experience and education
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Wilmington: Healthcare Coordinator
WESTSIDE IS LOOKING FOR HEALTHCARE COORDINATORS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Healthcare Coordinator organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
- Assess patient and family preferences for method of receiving information
- Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
- Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
- Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
- Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
- Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
- Collaborate with available community programs or internal departments to provide assistance to patients
- Process necessary prior authorizations and insurance referrals as assigned
- Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
- Collect data related to healthcare coordination
Requirements
- High school diploma or GED
- One year of work experience in the medical or health insurance field
- Six months of experience using Microsoft Office software
- Six months of experience using electronic medical record software
Compensation
Based Experience
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